FLN-MAR’s Quick Response Helps Pelican Products Inc. Keep Running
When a customer was facing a challenge with the hoses for its cooling systems, a FLN-MAR sales representative was ready to provide a solution.
The Customer
Pelican Products Inc. formerly Hardigg Industries, in South Deerfield, Massachusetts, designs and manufactures protective cases, temperature-controlled packaging, portable lighting systems and other products for military, law enforcement, fire safety and consumer entertainment purposes. Pelican’s product line has a reputation for exceptional durability, lasting quality and peak performance.
FLN-MAR has served as a vendor for Pelican for nearly two decades. It all began when Brian Krok, our territory manager, would routinely conduct stock checks at the Pelican facility. He would also bring the team donuts from a national chain. At the Pelican team’s insistence, he switched his offerings to the local favorite, Donut Dip, which kicked off a lasting business and personal relationship. Our commitment to providing quality and competitive pricing (and local breakfast treats) has contributed to Pelican Products’ trust and loyalty for twenty years.
The Challenge
Running 24/7, Pelican occasionally experiences unexpected equipment failures, such as blown hoses in their injection molding machines. When breakdowns happen in the middle of the night, the company needs a reliable replacement with a quick turnaround to minimize downtime and ensure continuous operations.
The Solution
With an established partnership built on trust, Pelican also began to rely on our 24-hour emergency service line. When a hose bursts, Pelican calls the hotline and speaks to a live person who connects them to a qualified technician within 15 minutes. Our technicians assess the situation and develop an immediate plan of action to resolve the issue and restore operations as quickly as possible. Whether that means traveling to the facility or having the customer come to us to pick up a new part, our team is ready to provide the solution.
The Results
Our quick response and reliable service have proven invaluable to Pelican Products’ operations. We get to work and fix the problem in time for the next shift, minimizing downtime and preventing significant disruptions to Pelican’s manufacturing processes. This prompt assistance ensures continuous production and customer satisfaction.
Whether it’s the creation of a new hydraulic hose, the installation of a new conveyor belt or a welding repair, our experienced technicians are at the ready, supported by our responsive customer support. We routinely help customers overcome unexpected equipment failures and maintain their reputation for exceptional durability, lasting quality and peak performance. Discover how we can help your facility with the same commitment and reliability.
The Company:
Pelican Products Inc. designs and manufactures protective cases, temperature-controlled packaging, portable lighting systems and other products.
The Challenge:
Running a 24-hour operation, Pelican occasionally experiences unexpected equipment failures, such as blown hoses in their injection molding machines.
The Solution:
When a hose bursts, Pelican calls the FLN-MAR 24-hour emergency hotline to quickly get their operations back up and running.
The Results:
The prompt assistance FLN-MAR provides allows Pelican Products to maintain operations without significant interruptions, ensuring continuous production and customer satisfaction.